Last Updated: 15 October 2025

Welcome to the official Terms and Conditions for BW Mobiles Ltd, a premium UK-based online retailer specialising in smartphones, mobile accessories, and smart gadgets. These terms govern your use of our website located at www.bwmobiles.co.uk, your purchase of our products, and any services provided by BW Mobiles Ltd. By accessing our site, placing an order, or engaging with us, you agree to be bound by these terms in full.

Please read these Terms carefully before using our website or services. If you do not agree with any part of these terms, please do not use our website or make any purchases from us.

1. Company Information

BW Mobiles Ltd
Company Registration Number: 16667393
Registered Address: 402a Lea Bridge Road, London, England, E10 7DY
Email: info@bwmobiles.co.uk
Phone: +44 07496790140 (Mon–Fri, 9am–5pm)
Website: https://www.bwmobiles.co.uk

2. Definitions

• “We”, “Us”, “Our” refers to BW Mobiles Ltd.
• “You”, “Customer”, “User” refers to the individual accessing or using our website and services.
• “Site” means our official website bwmobiles.co.uk.
• “Product(s)” refers to any item(s) listed for sale on our website including smartphones, accessories, and other electronics.
• “Contract” means a legally binding agreement between you and us for the sale of goods or services.

3. Eligibility

To use our website or purchase products from BW Mobiles Ltd, you must:

• Be at least 18 years of age
• Reside in the United Kingdom
• Have the legal capacity to enter into contracts
• Provide accurate and up-to-date information

We reserve the right to cancel any order or refuse service at our sole discretion if eligibility criteria are not met.

4. Account Registration

Creating an account on our website is optional but recommended for a smoother shopping experience. When registering:

• You must provide true, accurate, and current information
• You are responsible for maintaining the confidentiality of your login credentials
• You agree to notify us immediately of any unauthorised access

We will not be liable for any loss or damage arising from your failure to protect your account.

5. Products and Descriptions

We strive to display product images and descriptions as accurately as possible. However:

• Images may differ slightly due to screen settings or angles
• Technical specifications are provided by manufacturers
• Availability of stock may vary
• Prices are subject to change without notice

We are not liable for minor discrepancies in appearance or features.

6. Pricing and Payment

All prices are listed in British Pounds Sterling (GBP) and include VAT (where applicable).

We accept secure online payments via:

• PayPal
• Stripe
• Klarna (Buy Now, Pay Later)
• Visa, Mastercard, and other major credit/debit cards

By placing an order, you confirm that:

• You are authorised to use the selected payment method
• Funds are available to cover the purchase

We reserve the right to cancel orders for failed payments or suspected fraud.

7. Order Process

a. Placing an Order

To place an order, you must:

1. Add desired items to your basket
2. Proceed to checkout
3. Provide billing and delivery information
4. Confirm payment

b. Order Confirmation

You will receive an email confirming your order. This is not acceptance. A contract is formed only when:

• We dispatch the product(s) to you, and
• You receive a dispatch confirmation email

We may refuse or cancel any order for any reason, including:

• Out-of-stock items
• Pricing errors
• Payment issues
• Violation of our Terms

8. Delivery

We deliver within the United Kingdom only. Estimated delivery times are stated at checkout but may vary depending on location and courier.

• Standard Delivery: 2–5 business days
• Express Delivery: 1–2 business days (additional charges apply)

Important Notes:

• Deliveries are made by third-party couriers (e.g., Royal Mail, DPD)
• Delays caused by courier issues, weather, or strikes are outside our control
• It is your responsibility to provide accurate delivery information

In the event of non-delivery, contact us within 7 days of the expected date to initiate an investigation.

9. Risk and Title

• Risk in the product passes to you upon delivery
• Title to the product passes to you only after full payment is received

If a product is lost or damaged in transit before delivery, we will offer a replacement or refund.

10. Cancellations and Returns

Under the Consumer Contracts Regulations 2013, UK customers have the right to cancel within 14 days of receiving goods.

To cancel:

• Notify us via email within 14 days
• Return the item(s) unused and in original packaging within 14 days of cancellation

Non-returnable items:

• Used earphones/headphones (for hygiene reasons)
• Opened screen protectors or tempered glass
• Software or digital goods

Return Shipping:

• Return postage is the customer’s responsibility unless the item is faulty

Visit our full Refund & Return Policy for detailed procedures.

11. Faulty or Damaged Items

If your item arrives damaged or develops a fault:

• Contact us within 48 hours of delivery for damage
• Contact us within 30 days for faults
• Provide your order number and photos where applicable

We may offer:

• A replacement unit
• A full refund
• Repair service (if applicable)

All items returned as faulty are inspected. If found not faulty or damaged due to misuse, we may return the item to you or deduct fees.

12. Warranty

Some products come with a manufacturer’s warranty or a BW Mobiles Ltd in-house warranty (e.g., refurbished items).

• Warranty period will be specified on the product page
• Covers manufacturing defects only
• Excludes accidental damage, liquid damage, or unauthorised repairs

Warranty claims must be supported with proof of purchase.

13. Limitation of Liability

To the maximum extent permitted by law, BW Mobiles Ltd shall not be liable for:

• Indirect or consequential loss
• Loss of profits or data
• Incompatibility with other devices
• Delay or failure due to external events (force majeure)

Our total liability shall not exceed the amount paid for the product.

14. Intellectual Property

All content on our website including images, text, logos, graphics, and trademarks are the intellectual property of BW Mobiles Ltd or its licensors.

You may not:

• Reproduce, distribute, or exploit our content without permission
• Use our trademarks or brand name in a misleading or commercial manner

15. Prohibited Uses

You agree not to:

• Use the site for unlawful purposes
• Disrupt or damage our servers or networks
• Attempt unauthorised access to our systems
• Use automated tools (e.g., bots or scrapers)

Violation of this section may result in legal action and immediate termination of service.

16. Reviews and User Content

When submitting product reviews or comments:

• You grant us permission to use, reproduce, and publish your content
• Your content must not be offensive, misleading, or defamatory
• We reserve the right to moderate or remove content at our discretion

17. Promotions, Discounts, and Voucher Codes

We may offer promotions, discounts, or voucher codes:

• Valid for a limited time only
• Cannot be combined unless specified
• Non-transferable and not redeemable for cash
• May have product-specific exclusions

We reserve the right to modify or withdraw offers at any time.

18. Third-Party Links

Our website may include links to third-party websites. We are not responsible for:

• The content or availability of external sites
• Privacy practices or data handling of third parties

We recommend reviewing third-party terms and privacy policies.

19. Data Protection and Privacy

Your use of our site is also governed by our Privacy Policy, which explains:

• What data we collect
• How we use and store your data
• Your legal rights under UK GDPR

Read the full Privacy Policy for more information.

20. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21. Amendments to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with the updated date.

By continuing to use our site after any changes, you accept the revised Terms.

22. Contact Us

For any questions or concerns about these Terms & Conditions:

• Email: info@bwmobiles.co.uk
• Phone: +44 07496790140

Post: BW Mobiles Ltd, 402a Lea Bridge Road, London, E10 7DY