Last Updated: 15 October 2025

Thank you for choosing BW Mobiles Ltd, your trusted UK tech store for premium smartphones, accessories, and gadgets. This Shipping Policy outlines all essential information regarding delivery methods, shipping times, charges, order processing, courier partners, and more. Whether you’re purchasing a brand-new iPhone, a refurbished Android device, or smart accessories, we aim to deliver your products promptly and safely.

Please review this policy before placing your order. By using our services, you agree to the terms outlined below.

1. Where We Ship

Currently, BW Mobiles Ltd ships exclusively within the United Kingdom.

We deliver to:

• England
• Scotland
• Wales
• Northern Ireland
• Isle of Wight
• Isle of Man
• Channel Islands (Jersey & Guernsey – limited services)

We do not offer international shipping at this time.

2. Delivery Services and Timelines

We offer a range of reliable shipping options depending on your location and urgency. All orders are dispatched from our UK warehouse.

Shipping Method	Estimated Delivery Time	Cost (incl. VAT)
Standard Delivery	2–5 business days	£3.99 (Free over £400)
Express Delivery	1–2 business days	£6.99
Next-Day Delivery*	1 business day (Mon–Fri)	£9.99

*Next-day delivery is available for orders placed before 1:00 PM Monday to Friday, subject to stock availability.

Delivery timeframes exclude weekends and public holidays. For remote or highland areas, delivery may take longer.

3. Free Shipping Policy

We offer Free Standard Delivery on all orders over £400.

• Automatically applied at checkout
• Applies to mainland UK only
• If your basket total drops below £40 due to a discount or return, the standard fee may apply

4. Order Processing Time

Our goal is to dispatch your order as quickly as possible.

Standard Processing Times:

• Orders placed before 1:00 PM are usually dispatched the same business day
• Orders placed after 1:00 PM will be dispatched the next business day
• Orders placed on weekends or bank holidays will be processed on the next working day

During peak times (Black Friday, Boxing Day, etc.), processing may take up to 48 hours.

5. Courier Partners

We partner with reputable UK-based couriers to ensure reliable delivery:

• Royal Mail – Standard & Tracked Services
• DPD – Next-Day & Express Services
• Evri (Hermes) – Economy Options
• Yodel – Selected regional deliveries

Your tracking number and courier details will be included in your dispatch email.

6. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing:

• Courier service used
• Tracking reference number
• Expected delivery date
• Link to track the parcel in real-time

If you do not receive a tracking email within 24 hours of dispatch, please check your spam folder or contact our support team.

7. Delivery Attempts & Missed Deliveries

If you’re not available at the time of delivery, our courier will:

• Attempt redelivery on the next working day
• Leave a calling card or notification with instructions
• Deliver to a local collection point (Post Office or Parcel Shop)
• Allow you to reschedule online via the courier’s tracking page

Unclaimed parcels may be returned to us after 7–10 days, in which case a redelivery charge may apply.

8. Address Accuracy

It is your responsibility to:

• Provide a complete and accurate delivery address at checkout
• Include flat numbers, building names, or any helpful delivery notes

We cannot be held liable for:

• Orders delivered to incorrect or incomplete addresses
• Delays resulting from address errors

If you notice an error after ordering, contact us immediately. We may be able to amend the address if the order hasn’t been dispatched yet.

9. Delivery Delays

While we strive for on-time delivery, delays can occasionally occur due to:

• Public holidays or courier strikes
• Severe weather conditions
• Peak shopping periods
• Technical or stock issues

In such cases, we will:

• Notify you promptly via email
• Provide new delivery estimates
• Offer alternatives if the delay is prolonged

We are not responsible for losses resulting from late delivery where delivery times are estimates, not guarantees.

10. Packaging and Protection

All orders are securely packed in protective packaging to prevent damage during transit.

• Fragile items (e.g. smartphones) are boxed and cushioned
• All shipments are sealed and tamper-evident
• Where applicable, boxes are discreet (no branding to avoid theft)

Please do not accept any parcel that appears tampered with or damaged. Refuse delivery and contact us immediately.

11. Lost or Missing Parcels

If your order hasn’t arrived within the estimated time, please:

1. Check the tracking link in your dispatch email
2. Verify delivery attempts and collection options
3. Contact the courier directly (if tracking is active)
4. Contact our support team at info@bwmobiles.co.uk

We will:

• Launch an investigation with the courier
• Issue a replacement or refund if deemed lost (after investigation)
• Keep you informed throughout the process

We are not responsible for delays caused by failed delivery attempts or if incorrect address details were provided.

12. Damaged in Transit

If your parcel arrives visibly damaged:

• Refuse the delivery if possible
• Take photos of the box/item before opening
• Contact us within 48 hours of delivery

We will assess the situation and arrange for:

• A free replacement (if in stock)
• A return and full refund
• A repair or credit note

Damage claims must be made within 48 hours to be valid.

13. Split Shipments

On rare occasions, orders may be split into multiple deliveries if:

• Items are sourced from different warehouse locations
• Certain items are delayed due to availability

You will receive individual tracking numbers for each parcel. There is no extra shipping charge for split deliveries.

14. Signature Requirements

Certain high-value items (e.g., smartphones, tablets) may require a signature upon delivery.

• You will be notified at checkout and in your dispatch email
• Photo ID may be required by the courier
• If unavailable, the item may be held at a local depot

This is to ensure safe and verified delivery of valuable items.

15. Click & Collect / Local Pickup

We do not currently offer Click & Collect or local pickup from our warehouse. All orders are shipped to your designated delivery address.

16. Pre-Orders and Backorders

Occasionally we may list items as:

• Pre-Order: Product is due for release on a future date
• Backorder: Temporarily out of stock but expected soon

Estimated shipping timelines for these will be clearly stated on the product page. We will notify you of any updates or delays.

You can cancel pre-orders/backorders any time before dispatch for a full refund.

17. Shipping During Holidays

Shipping may be delayed during:

• Christmas and Boxing Day
• Black Friday & Cyber Monday
• Bank holidays

We recommend placing your orders early during these periods. Cut-off times for guaranteed delivery will be posted on our website in advance.

18. Returns & Shipping

If you return an item to us:

• You are responsible for return postage unless the item is faulty or incorrect
• We recommend tracked delivery for your safety
• You can view full return procedures in our Refund & Return Policy

Returned items should be sent to:

BW Mobiles Ltd – Returns Dept

402a Lea Bridge Road, London, E10 7DY

19. B2B & Bulk Orders

For trade and bulk orders:

• Extended processing times may apply
• Larger parcels may be shipped via pallet or courier freight
• A dedicated account manager will provide tracking and delivery updates

B2B orders may be subject to custom shipping arrangements outlined in your invoice or contract.

20. Questions or Help

If you have any questions about your delivery:

• Email: info@bwmobiles.co.uk
• Phone: 07496790140 (Mon–Fri, 9am–5pm)
• Live Chat: Available on our website during business hours

Our support team is here to help ensure your order reaches you smoothly.

21. Policy Changes

We may update this Shipping Policy as needed to reflect changes in logistics, laws, or service offerings.

• Updates will be posted on this page with a revised date
• Significant changes will be communicated via email if they affect active orders